Frequently Asked Questions
Authentication metods to access the application
The user can connect to the internet banking using application Mobile Token or Web Token.
If my registration code received from the bank branch expires, how can I get a new registration code?
If you have not used the registration code within 72 hours, you can reset it by visiting any Credit Agricole branch, where after identification, you will receive a new registration code on the spot
What happens after entering the wrong registration code?
Mobile Token and Web Token device crash after 3 failed connection attempts and you need to contact your branch to request a new registration code
What is the BIC / SWIFT code?
In the case of payments in interbank currency, the operation can be carried out with 3 options: The BEN (Beneficiary) option in which the fees are borne by the Beneficiary. In this case, all costs will be paid by the Beneficiary and will be deducted from the amount ordered. Thus, the amount that will be sent from Credit Agricole Bank Romania to the beneficiary's bank will be reduced by that commission specified in the list of commissions. OUR (Payer) option in which all costs will be paid by the Authorizing Officer. Thus, in addition to the commission charged by Credit Agricole Bank Romania, the commissions of the corresponding banks are added. The SHA (Payer and Beneficiary) option in which the commissions will be borne by both the Payer (Authorizing Officer) and the Beneficiary. In this case, the amount sent will be received by the beneficiary after deducting the fees of the correspondent bank, and the Authorizing Officer will pay only the fee to Credit Agricole Bank Romania.
How can er change the daily / monthly trading limits viq IB@nk?
For individuals, the trading limits via IB@nk are set to 50,000 lei/day and 200,000 lei/month, respectively. You can request a change in these limits via IB@nk messaging by sending a text message.